Privacy policy

Website: tropicalaroid.com
Last updated: May 29, 2026

1. Introduction

Welcome to Tropical Aroid ("we," "us," or "our"). We operate the website tropicalaroid.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the terms of this policy.

2. Who We Are

Tropical Aroid is an online plant store based in East Java, Indonesia. We sell rare tropical aroids and ship internationally to customers in the USA, Canada, Europe, and other countries.

Contact:

Website: tropicalaroid.com
Email: support@tropicalaroid.com
WhatsApp: +6285187458833

3. Information We Collect

We collect the following types of personal information:

Information you provide directly:

Full name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely via our payment provider)
Messages you send us via contact forms, email, or WhatsApp

Information collected automatically:

IP address
Browser type and version
Pages visited on our website
Time and date of your visit
Referring website
Cookie data

4. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and invoices
Communicate with you about your purchase
Send marketing emails if you have opted in
Improve our website and services
Comply with legal obligations
Prevent fraud and protect the security of our website

We do not sell your personal information. We may share your information with:

Shipping and logistics partners — to deliver your order
Payment processors — to securely process transactions (e.g., PayPal)
Email service providers — to send transactional and marketing emails
Shopify — our ecommerce platform, which stores and processes order data
Government and customs authorities — as required for international plant export compliance, including phytosanitary documentation

We require all third parties to handle your data securely and in accordance with applicable privacy laws.

6. Cookies

Our website uses cookies to:

Keep items in your cart
Remember your preferences
Analyze website traffic and usage (e.g., via Google Analytics)
Improve your shopping experience

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill your order
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

Order information is typically retained for a minimum of 5 years for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights:

If you are in the European Union (GDPR):

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

If you are in the USA (California — CCPA):

Right to know what personal data we collect
Right to request deletion of your personal data
Right to opt out of the sale of your data (we do not sell your data)

If you are in Canada (PIPEDA):

Right to access your personal information
Right to correct inaccurate information
Right to withdraw consent

To exercise any of these rights, contact us at [your email address].

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside your own, including Indonesia and countries where our service providers operate. We take appropriate steps to ensure your data is protected during these transfers in accordance with applicable laws.

10. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Instagram and WhatsApp. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.